Refund Policy.

All sales are final. Due to the sensitive nature of our products and the storage conditions required to maintain their integrity, we are unable to accept returns or offer refunds for change of mind once an order has been dispatched — whether or not the product has been opened. This is because we cannot verify how a product has been stored or handled once it has left our facility, and cannot guarantee its condition for resale.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery, including your order number and photos of the issue. We will arrange a replacement or refund once the issue has been confirmed.

Order Errors

If you believe an error was made with your order (wrong item, wrong quantity, missing item), please contact us within 48 hours of delivery so we can resolve it promptly.

Cancellations

Orders may be cancelled for a full refund only if they have not yet been dispatched. Once an order has shipped, it cannot be cancelled.

Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days.

Contact

For any questions about this policy, contact us at info@luminabiologics.com.